SUMMARY:
Beware of SPAM texts on your cell phone. Companies have agreements with the major mobile carriers for “Premium Text Messages”. These companies can send you a text message and unless you opt-out of it, a “service” charge could added to your phone bill! If you receive a text like this, respond to the text with “Stop”. Wait a day or so and then call your mobile carrier to see if you have any charges added.
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This whole story started with two annoying, but somewhat benign looking SPAM text messages that I received on my iPhone.
The two bubbles on the left are the the two text messages that I received from SJA. Here’s the text for those who can’t see the image.
First Message
272 is the password —- Web Access plus SMS Queries, Send-to-Phone SMS Features, 866 559 1313 9.99 mthly and Other Value Adds.
Second Message
SJA Web Access Plus SMS Queries- Call Us Anytime 866 559 1313 9.99 mthly help, stop, info, Unlimted SMS Queries.
Just the fact that I received SPAM text messages on my iPhone is really bothersome to me. But unlike email SPAM, I’m actually PAYING for this as it counts toward the 200 text messages that I get with my plan. So, I decided to a little research into who’s sending this and how they’re able to do this.
It turns out that this is
a problem that’s bigger than just getting annoying text SPAM. The SPAM text message is just a first step in placing a service charge on your phone. Companies are able to send you a “Premium Text Message” that somehow establishes a “service” with you that you can be billed for.
This has been going on for a while and I found an article on Skydeck.com, titled TEXT MESSAGE FRAUD: PART 1 OF 2
At Skydeck we believe that anyone should be able to send a
text message to anyone else, but premium services should require
‘double opt-in’ before charging. I spoke with Sprint about the issue.
While the conversation went well and ended with the service rep filing
a fraud report against SJA Mobile, one of the first explanations I was
given surprised me because it implied that their partners can bill for
services on an opt-out basis: “SMS businesses under contract with
Sprint can send text messages to Sprint’s customers, and begin charging
them if the recipients don’t ‘opt-out’ of their service”. The only
SMS I ever received from SJA’s short code (23907) contained the
following message: ” … “. Seriously, that’s it. I was supposed to
recognize that “…” meant I was now enrolling in a $4.99 per month
service, and had to opt-out?
Lots of information on this site about SJA.
After reading this, I called AT&T to complain about this and they told me that all I had to do was to respond to the text message with “stop” and that I wouldn’t get billed for it. I did that and I received the following text as a response.
Text Message:
No further text messages will be sent. Not satisfied? Email support@game-cheats-master.com
So, I have to pro-actively respond to SPAM to not get billed? This makes absolutely no sense to me. Why do I have opt-out of something that I didn’t sign up for? I don’t respond to SPAM email or faxes, why do I have to respond to SPAM text messages?
Today, I decided that I would call AT&T to complain about the fact that I have to pro-actively opt-out of something that I shouldn’t have to deal with. Plus, I lost 4 text messages dealing with this which represents 2% of my monthly total. When I talked to customer service this morning, they told me that in fact that I had been charged the $9.99+tax for a service by SJA on my account! The customer service rep had it removed from account and credited me with 4 text messages, but I was still steamed so I was escalated to her manager.
The manager told me that AT&T had agreements with companies for “Premium Text Messages” and that I must have signed up for something, which is I definitely did not do. I asked to file a complaint with them about this billing and he said that he would escalate this and then get back to me. I don’t know if this will happen or not.
This needs to stop. The mobile phone companies should not be allowed to place charges on your bill based on a text message that is sent to your phone. I am sure that there are plenty of people out there who are paying these charges without realizing what has happened.