From NYTimes.com: Debt Collection a New Frontier of India Outsourcing
In a glass tower on the outskirts of Delhi, dozens of young Indians are on the telephone, calling America’s out of work, forgetful and debt-stricken and asking for cash.
“Are you sure that’s all you can afford?” one operator in a row of cubicles asks politely. “Well, how do you take care of your everyday expenses?” presses another.
Americans are used to receiving calls from India for insurance claims and credit card sales. But debt collection represents a growing business for outsourcing companies, especially as the American economy slows and its consumers struggle to pay for their purchases.
I never understood when companies outsourced sales and customer service to other countries. These are points of contact with your customer and in my experience with these calls, this is a poor way of dealing with customers.
Collecting debt is extremely difficult. In an already difficult situation, you add constant calls and harassment from someone that doesn’t speak the language well and you’ll have a recipe for disaster.